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Troubleshoot Common Wi-Fi Problems with Meraki Health

In this episode, we are trying to assess how easy it is to troubleshoot common Wi-Fi problems using the Meraki Health solution. We want to give you an idea of what it would look like to perform troubleshooting from our point of view. We outline what we like and what we would want to see improved.


This episode is sponsored by Packet6, a Meraki Partner, founded by your co-host, Rowell Dionicio. Start designing your Wi-Fi with Packet6. You need a reliable partner that has your best interests and won’t over-sell you on products and services you don’t need. At Packet6, you can work with Rowell directly to bounce ideas off of for your next Wi-Fi project and get a quote for Wi-Fi equipment. You don’t have it do it alone because no matter what your skill level is, whether you’re a novice or an expert, Packet6 is a good fit for most organizations. See for yourself at Get reliable, simple, and seamless Wi-Fi today from Packet6.

Nowadays, we’re relying on cloud dashboards to rapidly identify issues with the network. Many vendors include this as a feature when using their dashboard. But how well are they at identifying issues? How quickly do they log the issues? This is something we will try to evaluate in a series of episodes with different vendors. It’s a big improvement from viewing raw logs or searching for a needle in a haystack.

Meraki offers a feature called Meraki Health. It provides the network administrator with an overall view of the network. If you needed to view details of a specific client or AP, the Health feature displays any issues that could be happening over a given time period.

Here are the problems we had generated:

  • DHCP issue: DHCP server not providing an IP address
  • PSK issue: user entering the wrong password when connecting to a WPA2-Personal Wi-Fi network
  • 802.1X issue: RADIUS server not reachable
  • 802.1X issue: user entering wrong password when connecting to a PEAP[Ms-CHAPv2] Wi-Fi network

Enjoy the recording and let us know which Meraki tool you like using while performing troubleshooting

Wireless Network Engineer and Owner at SemFio Networks. CWNE #180. Living in London ON Canada, born and raised in Dijon, France.

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